1. Purpose
This policy describes the governance structure and operational management framework of [Organisation Name]. It ensures compliance with NDIS Practice Standard 2.1 (Governance and Operational Management).
2. Scope
This policy applies to the governing body (board, committee, or sole operator), management, and all workers of [Organisation Name].
3. Governance Structure
3.1 Governing Body
- [Describe the governance structure: board of directors, management committee, or sole operator]
- The governing body meets [frequency] to review organisational performance, compliance, and strategic direction
- Meeting minutes are recorded and stored securely
3.2 Roles and Responsibilities
- [Role/Title]: Responsible for [key responsibilities]
- Clear delegation of authority ensures decisions are made at the appropriate level
4. Operational Management
4.1 Financial Management
- Annual budgets are approved by the governing body
- Financial reports are reviewed [monthly/quarterly]
- Audits are conducted [annually/as required]
- NDIS pricing is reviewed to ensure sustainability
4.2 Human Resources
- Recruitment processes are fair and transparent
- Workers have position descriptions and employment agreements
- Performance reviews are conducted [annually]
- Training needs are assessed and planned
4.3 Compliance
- The organisation maintains compliance with all relevant legislation: NDIS Act 2013 and Rules, Work Health and Safety legislation, Privacy Act 1988, Anti-discrimination legislation
- Compliance obligations are tracked and reviewed regularly
5. Quality and Continuous Improvement
- The organisation collects and analyses data on service quality, incidents, complaints, and participant outcomes
- Continuous improvement actions are tracked and monitored
- The organisation participates in NDIS quality audits as required
- Feedback from participants drives service improvement
6. Record Keeping
- Organisational records are maintained for the required periods
- Records include governance meeting minutes, financial records, worker records, participant records, incident records, and complaint records
- Records are stored securely and accessible to authorised personnel
7. Related Policies
- Risk Management Policy
- Quality Management Policy
- Human Resource Management Policy
- Information Management Policy
8. Review
This policy will be reviewed at least annually or following a significant change to the organisation or NDIS requirements.
| Version | Date | Author | Changes | |---------|------|--------|---------| | 1.0 | [Date] | [Author] | Initial release |
This template is provided by GuardRail as general guidance only. Organisations should customise this policy to their specific circumstances and have it reviewed by a legal professional before adoption.