1. Purpose
This policy outlines [Organisation Name]'s commitment to providing supports that are tailored to each participant's individual needs, goals, and preferences, and to respecting their rights including dignity of risk. It supports NDIS Practice Standard 1.1.
2. Scope
Applies to all workers, contractors, and volunteers delivering supports on behalf of [Organisation Name].
3. Policy Statement
[Organisation Name] delivers supports that are:
- Tailored to each participant's personal goals, culture, and choices
- Reviewed and adjusted when goals or circumstances change
- Delivered with respect for the participant's right to make informed choices and take reasonable risks
4. Practices
4.1 Goal Capture
- Participant goals and preferences are captured at intake and reviewed at least every 12 months or when circumstances change
- Support plans document goals, preferred ways of receiving support, communication preferences, and risk preferences
4.2 Choice and Control
- Participants choose who supports them, when, and how, within service capability
- Participants are supported to make informed decisions, with information provided in accessible formats
- Participants may decline a support without consequence to their relationship with the organisation
4.3 Cultural Safety
- Cultural background is captured in the support plan
- Workers receive cultural-safety training relevant to the participants they support
- Translation, interpreting, or peer support are arranged when needed
4.4 Dignity of Risk
- Participants are supported to take reasonable risks aligned with their goals
- Risks are assessed jointly with the participant; mitigations are agreed, not imposed
5. Records
Support plans, review notes, and consent records are kept for 7 years.
6. Related Policies
- Privacy and Dignity Policy
- Risk Management Policy
- Complaints and Feedback Policy
7. Review
Reviewed annually or when Practice Standards change.
This template is provided by GuardRail as general guidance only. Organisations should customise it and have it reviewed by a legal professional before adoption.